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Shipping, Return & Exchange Policy

At RydeHer, we want your shopping experience to be as smooth and enjoyable as your ride. Below, you’ll find all the details about our shipping and return process. If you have any questions or need further assistance, please email our customer support team. We are here to help!

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Shipping Information

We offer reliable shipping to ensure your order arrives on time and in perfect condition. Please review the following shipping guidelines:

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Processing Time

  • Orders are typically processed within 1-2 business days of purchase. Please note that processing times may vary during peak periods or sales events.

  • Orders placed after 3:00 PM EST will be processed the next business day.

Shipping Rates

  • Standard Shipping: USPS or similar provider set pricing.

  • Expedited Shipping: Available for an additional fee, calculated at checkout.

 

We ship via trusted carriers including USPS, UPS, and FedEx. Delivery times vary by location, but typically arrive within 3-7 business days for standard shipping. Expedited options may arrive faster depending on your selection.

 

International Shipping

We currently offer international shipping to select countries. International shipping fees are calculated at checkout based on location and weight of the order. Please note that customs duties, taxes, and additional fees may apply, depending on your country’s regulations. These charges are the responsibility of the customer.

 

Order Tracking

Once your order ships, you will receive an email with tracking information to monitor the progress of your shipment.

 

Returns & Exchanges

We want you to love your purchase, but if you’re not completely satisfied, we’re happy to assist you with a return or exchange. Here’s how our return and exchange process works:

Return Window

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  • You have 15 days from the date of delivery to return your items for a refund or exchange.

  • Items must be returned in new, unused condition with all original tags and packaging intact.

 

How to Return or Exchange

  1. Contact Us: Please reach out to our customer service team at our contact form link with your order number and details about the item(s) you wish to return or exchange.

  2. Return Authorization: We’ll provide you with a Return Authorization (RA) number and the address to send the return.

  3. Ship Your Return: Pack the item securely and include your RA number on the outside of the package. We recommend using a trackable shipping service to ensure your return reaches us safely.

 

Refunds

  • Refunds will be issued to the original payment method within 7-10 business days once we receive and inspect your returned item.

  • Shipping charges are non-refundable, except in cases of defective or incorrect items.

 

Exchanges

  • If you wish to exchange an item for a different size or color, please contact us directly. We’ll guide you through the exchange process. If the item is out of stock, we’ll issue a refund.

 

Final Sale Items

  • Certain items, including sale items, clearance merchandise, or custom products, may not be eligible for return or exchange. These items will be clearly marked as "Final Sale" on the product page.

 

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email/contact form link] within 7 days of receiving your order. We’ll work quickly to resolve the issue by offering a replacement, repair, or full refund.

 

Customer Support

If you have any questions or need assistance with your order, don’t hesitate to contact our customer service team at [email]. We’re here to help and ensure your satisfaction every step of the way.

 

Thank you for choosing RydeHer! We’re excited to have you as part of our riding community.

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